Wednesday, July 12, 2006

Frequently Asked Questions

Where do I buy your jewelry?
Tefi Designs accepts all major credit cards via PayPal at my Etsy shop. To complete an order, you must first create a login on Etsy, just like you would with any other shopping site. PayPal and Etsy are verified secure sites, with hundreds of thousands of users.

Do you sell items in the Dallas area?
Yes. I am currently consigning with Move Studio in north Dallas and the Coffee Haus Downtown in Arlington.

What about shipping and handling?
Tefi Designs boasts very low shipping and handling costs. This is because Tefi Designs ships First Class U.S. mail, which does not offer a tracking number nor include insurance. Mail upgrades are available upon request, for an additional charge. I also reuse packaging, when appropriate, to save on handling fees.

How long will it be until my order ships?
Depending on the availability of your item and whether any custom adjustments are made, your piece will be shipped within 3-5 business days after payment is received. This excludes weekends and holidays.

Will Tefi Designs resize items?
I make my pieces to fit the average-sized woman (like me). But since we all come in different shapes and sizes, Tefi Designs will resize an item, if possible, by adding silver-plated chain for an additional charge. If chain cannot be used to lengthen a piece, an additional labor fee will be added to redo the entire piece.

Are your photos a good representations of what the actual pieces look like?
No. Photographs do not do justice to my unique handmade creations. However, I do my absolute best to edit the photos so that they represent the true color of each piece as accurately as possible. Due to variations between monitors, colors may appear slightly different in person than on the web.

What is Tefi Designs' return policy?
Items must be returned within 30 days, and must be in the condition in which they were originally sent. Please contact Tefi Designs before returning a piece. Shipping and handling fees are non-refundable.

What about repairs?
All items are guaranteed by Tefi Designs for up to six (6) months after purchase. Should a piece require repair due to a faulty part, there will be no chanrge for the repair. This is determined at the discretion of Tefi Designs. Repairs that fall outside this scope can also be made for the cost of materials plus a charge of $20 per hour ($10 minimum repair fee). Shipping will be covered by the customer. Tefi Designs cannot be held responsible for pieces that are lost or broken by their owners, and will not be covered for free repair.

Will you repair jewelry you didn't create?
Nope. Tefi Designs is not a repair shop.

Does Tefi Designs do custom orders?
I am currently not accepting custom orders.

How do you price your items?
Tefi Designs uses a professional pricing scale that is an industry standard. This formula includes parts, labor, and overhead. I always aim low so that you can enjoy beautiful, unique handmade pieces without breaking the bank.

The Really Small Print
Tefi Designs' creations are made up of small parts that may pose a danger to small children and pets. Customers are advised to keep Tefi Designs' pieces and all other jewelry out of the reach of small children. Tefi Designs is intended to be worn by adults only (unless otherwise stated). Tefi Designs is not responsible should an accident occur due to negligence, wear-and-tear, or faulty parts.

Click here to read what customers have said about Tefi Designs.

Questions still?
tefidesigns [at] gmail [dot] com

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